[RPetry]

Matt,

I feel your pain. From your exposition, you certainly go to great effort to communicate and please all of your customers. More so than maybe 99% of contractors out there. You become accustomed to praise and accolades for your work, so when the odd ball shows up, it feels like a kick in the teeth.

Water off a duck's back. Some pushy, prig lawyer, that is not worth your services. The check better clear, or else she is one stupid lawyer.

One piece of advice that has served us well over the years. We always put down a sample stain color or two on their wood for approval. I realize in this case due to "vacation", on site approval was not possible.

Try and blow it off. Get back to satisfying the other 99.6% of your customers.